FAQ’S

Finding your new HomeHelping you every step of the way

What is a deposit?

A deposit is paid when you wish to take a property, and will be protected through one of the government authorised deposit schemes. The scheme we use is The Deposit Protection Service. The deposit is taken to cover the cost of any damages and cleaning at the end of the tenancy.
What happens if we drop out?

Once you have signed the agreement you are bound to it for the full term so if you don’t want to live in the property any more you will still have to pay rent until you find someone to take over your liabilities. All of the other tenants and the landlord must agree to this first.
Will I get my deposit back?

At the end of your tenancy we we ask you to leave the property clean and tidy and as close to the condition you found it in at the start of your tenancy. We’ll also ask you to provide us with proof that you’ve paid all of your utilities (gas, electricity, water) and that you’ve dealt with the council tax at the property; so make sure you hold on to all your bills!

Your tenancy agreement explains in detail why you may have charges deducted from your deposits however the main reasons tenants are charged are: not paying their rent on time, you can be charged £35 each time a rent payment is late by more than 4 days, using blue-tac or similar on your walls and not cleaning the property well enough when moving out.

We can help you to keep as much of your deposit as possible if you arrange a pre-inspection with our team so we can point out any issues you may be charged for so you can put them right before the end of your tenancy. Deposits are normally returned within 28 days of the end of your tenancy provided all rent is paid and you’ve provided us with proof that your utilities and council tax have been dealt with.

What do we do about bills?

We’ve got whole section about bills. Click Here

How to I collect my keys?

For a lot of our properties you’ll be asked to collect your keys from our office after midday on the 1st day of your tenancy. You can pick your keys up at any point after that date during our office hours. Remember, everyone in your house will need to have completed all of their paperwork first, paid their rent and you’ll need to bring your ID with you so we know we’re giving the right keys to the right people!

How do I pay my rent?

For properties which Student Key manage, we’ll be asking you to set up standing order to pay your rent which will either be monthly in advance or quarterly. You’ll need to make sure that you’ve got enough money in your account each month for the standing order to work, if there’s not you may be charged a late payment fee by us and your bank.

For properties which aren’t managed by Student Key you’ll need to pay your rent directly to your landlord, the bank details you’ll need and your reference will be printed on the front of your tenancy agreement. You’ll need to prove you’ve set up your standing order before your landlord will let you have your keys.

What does it mean to pay rent quarterly?

Often landlords will ask that you pay your rent quarterly, this means, once per quarter of the year meaning you will pay 4 larger payments during the year rather than 12 monthly payments. If your contract starts on the 1st September your payment dates will be 1st September, 1st December, 1st March and 1st June.

What if something goes wrong in the house?

If we manage your property you will need to let us know about any maintenance issues, we have a team of trusted tradesmen and contractors who will resolve any issues you may have.
What is a joint and several contract?

Most tenancy agreements (especially student ones) are joint and several which basically means you sign the agreement as a group and are all responsible jointly for the liabilities explained in the contract. For example; if there is damage to the property the landlord can hold you all liable; the landlord is also able to hold any one of you as being liable for the damage. It also means that if the landlord is required to give you notice of anything they are only legally required to inform one of you.

What are my guarantors’ liabilities?

Although your obligations are joint and several; your guarantors are not; this means that the landlord can only ask your guarantor for a particular share of any joint liability. For example if it is a 4 bedroom house; your guarantor can only be asked for ¼ of the total rent due if you haven’t paid or ¼ of any damage not covered by the deposit.

What is a HMO Licence?

If more than two unrelated people rent in the same house the property is classified as a ‘house in multiple occupation’ (HMO). If the property has five or more bedrooms and is on three or more floors it has to be licensed with the local Council and has to meet certain safety requirements. The HMO certificate should be on display in the property but if you want confirmation that the property is registered you should call your local Council.

What about gas certificates?

Your landlord is responsible for making sure the gas appliances at your property are safe and is required to have them inspected by a ‘Gas Safe’ engineer every 12 months. We will make a copy available to you when you move in and again when it is renewed.

What happens if someone doesn’t pay their rent?

You are all jointly liable for rent payments so if someone doesn’t pay their rent the landlord is able to pursue all of you for any rent due. It is normal practice however that a landlord would pursue the individual tenant first and then their guarantor before approaching the other tenants.

When will we receive the inventory?

It is normal practice for your inventory to be supplied to you within the first 14 days of the tenancy agreement. You then usually have 7-14 days to return it signed with any amendments. If you don’t return the inventory then you agree to accept the property in the condition described in the inventory.

Get in touch Call us on 01926 885204 to arrange a viewing or help with rent, bills or moving in
Parent Info Becoming a guarantor Click here to find out more
Landlords Worried about Void Periods? Then don't, we have it covered. Click here to find out more
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